What are your payment terms?

We accept Cash, MasterCard, VISA, American Express, and Discover. We only accept checks from Delaware residents.

What is your return policy?

We are a liquidation company. As such, ALL SALES ARE FINAL. NO REFUNDS, EXCHANGES, or RETURNS for any reason. All items are sold AS IS so please thoroughly inspect your item BEFORE PURCHASE and ensure that you can move it.

Auction Questions

I've never been to an auction. How does it work?

Welcome! Auctions are a great way to get an amazing deal. In an auction you are competing against the other bidders. The person who is willing to pay the most gets the item.

1. Arrive early and look things over.
2. Register for a bidder number in the office. A driver's license is required to register.
3. Once the bidding starts, watch a few items before you bid. Things move fast, we sell 80-130 items an hour. It's important to pay attention so you don't buy something you don't want or miss out on something that you do!
4. When you want to bid on something hold up your number when you are willing to pay the price the auctioneer calls out. If nobody is willing to pay more than you, the item is yours.
5. There's no need to pay right away. Once there is nothing left that you'd like to bid on, come into the office to settle your bill.

What is a Buyer's Premium?

We charge a 10% buyer's premium at auctions. A buyer's premium is a fee charged by an auction company to help offset the sale day activities of extra labor, credit card processing, etc. It is customary among most auction houses. Having a buyer's premium allows us to bring the buyer the best items by sharing a portion of the commission with the seller.

What do I need to register?

If this is your first time at one of our auctions, we need your driver's license. There is no fee to register for our general estate auctions. On more expensive items we may require a refundable deposit.

Online Bidding Questions

How will I know if I won?

Our system will notify you of the results. Also, if you win we will send you an invoice to arrange for payment and pickup.

Why do I have to pay $1 to register for online bidding?

Our service provider collects this one time fee to verify that you are a real person. Otherwise we end up with a lot of false bidders.

Can you ship my items to me?

Yes we can ship your items. There is a minimum fee of $10 for materials and packing charged in addition to the freight charges.

Tag Sale Questions

What's a tag sale?

A tag sale is another term for estate sale. All items are priced.

What kind of items do you have?

That's the fun part of this business! Our inventory changes frequently and you (and us) never know exactly what we'll have. We always seem to have furniture, jewelry, artwork, and household items in various quantities. Beyond that we'll have anything from vending machines to hospital beds.

Service Questions

What is your service area?

We mainly stick to the counties bordering New Castle County Delaware in Pennsylvania, Maryland, and New Jersey. But if you have something exceptional we'll travel a little further.

How fast do you payout?

We send out checks the 15th of every month for the previous month's sales.

Can you guarantee a certain price for my items?

No reputable company can guarantee a certain price. What we can do is guarantee that we will make a concerted effort to maximize the prices realized for your items.